Escape From Excellence

When forced to deal with the Five Costs of Excellence, most people turn to one or more of the Five Failed Strategies of Excellence. And in tough economic times, all the more so. This a mistake.

The five strategies that don’t work, particularly during tough times, are these:

Denial. This is pretty hard to sustain when the numbers are staring you in the face. But it’s amazing how many people try it for a while. Denial says, “Tune out.”

Toughness. In challenging times, this can lead to a willingness simply to endure high costs and lowered rewards, accompanied by some bluster. But is misses opportunies to innovate, create, and change. During the height of a recession, I once saw an EVP deliver a “mental toughness” speech to his group that deperately needed leadership, not nonsense. His team scattered. Toughness says, “Tough it out.”

Resignation. This just accepts tough times and waits it out. Again, it’s a missed opportunity because tough times bring new opportunties, almost by definition. After all, when the pot is stirred, everything moves.Resiggnation sees “no way out.”

Escapism. Tough times are no time for checking out and retreating to private reverie. I have on two separate occasions witnessed CEO’s talk about visionary moves and the greatness of the company at the very moment the company was tanking. This isn’t leadership vision; it’s sharing a waking dream. Remember Ken Lay’s “I’m excited” speech? That’s not leadership. Escapism says, “Drop out.”

Balance. Balance is nothing more than an avoidance technique, and the last deperate act of the truly trapped. Balance is bullshit. It balances little and achieves nothing. Much better to make decisions and take action. Balance is a “cop out.”

 Instead, here are three strategies that work:

- Encourage fearlessness in your people, and invite them to speak their minds.

- Expect that everyone works from their dynamic essence (their core), chasing down what they care about most and do best, and then demand that they align this with the needs of the business.

- Insist that you and your team put an end the the accrued costs incurred in the excellence trap and work to  create a shift to mastery: replace effort with energy, comiitment with intention, acumen with wisdom, etc.

In this way, tough times won’t compound the negative effects of the excellence trap, and you will take the opportunity to shift to mastery. Ultimately, leadership masters don’t really have tough times, they just have opportunities. If you’re trapped in excellence, this will sound like pollyanna. But as you shift mastery, it makes sense, and it makes all the difference. 

OK, so we’re not in a recession. We may get there, or we may yet avoid it. The catch phrase of the moment is “tough times.” This is apparently the current key phrase for slow growth, expensive energy and food commodities, looming inflation, and all the rest. Certainly, tough times present challenges, and can create real harship for real people. And of course, tough times also provide opportunities, for example to trim the fat, get back to the basics, make overdue corrections and adjustments, find new niches and markets, and buy low. But the real opportunity is to shift to or leverage leadership mastery, and get out of excellence once and for all.

Here are two simple facts: First, tough times are cyclical and predictable, even if their timing isn’t; they come with the territory if we are human, alive, and engaged. And second, the real question we face during tough times is this: are we going to slip into mediocrity, can we afford to endure the high costs incurred inside the excellence trap, or are we going to flourish and prosper from mastery? The ironic “gotcha” that we face in the excellecne trap defines the human condition for so many successful people.

Often, it is crises like those we face in tough times that finally force us to face the music and get on with it. If we face it proactively, mastery is ours. If not, then it’s hello high costs and hello mediocrity.

 In tough times, masterful leaders never lower expectations, but they never get rigid (or face any of the other Five Costs or Corruptions of Excellence). They never let fear take over, or confuse ego with vision or commitment. They don’t burn out from depleted effort, or unwisely rely on acumen and expertise. Instead, they face each situation head on and ask, how I can create something new, even if it’s not what I expected? How can I truly innovate? How can I come from my core (or Dynamic Essence) both to add real value and to differentiate? How can I change the game, riding the wave, regardless of the direction it takes? How can I disarm or redefine all apparent threats? And, how can I remain calm and confident while others around me retreat into fear, lowering their expectations, accepting higher costs and lower rewards, and flirting with mediocrity? If a leader has made the Five Shifts to Mastery, and is leading from his or her Dynamic Essence, they will have the answers ready, and will be ready to take decisive action.

Here’s a tip: always remember that anything that claims to tell you specifically “how to manage in tough times” is only valuable at the level of excellence, as cost of entry advice that should be heeded but not become overly-relied upon.  Ultimately, your leadership will be based on your persomal leadership mastery, and that of everyone else in your business.

Thsi weekend, I devoured Walter Isaacson’s bestselling biography of Albert Einstein. This excellent book does a great job of helping us to understand both the science and the man. While Einstein was imperfect and a bit eccentric (he hated socks), his mastery is unquestionable. There were many excellent scientists in his circle who got close relativity, but Einstein had the decisive breakthrough primarily because he had escaped from excellence. He led with energy more than with effort (although his effort was herculean), and with intention rather than mere commitment. He also went beyond proficiency and expertise to attain true expression and perspective. And, even though his strategic moves are legendary, acumen was child’s play to him; he always sought wisdom in his science and denigrated science that lacked this wisdom.

But late last night, while in the last chapters, the elements of a new equation that explains so much of Einstein’s mastery leapt off the page at me. Here it is: C+A=W>M. To have fun wth symbols, let C be curiosity, let A be awe, and let W be wonder, with M as, you guessed it, mastery.

Einstein had a boundless curiosity, but it was always accompanied by an almost religious sense of awe. He was no mere puzzler, but needed to see to the heart of things. This curiosity and awe added up to a sense of wonder, a humble and almost child-like sense of that ’something more’ that transcends the mundane. And this wonder, even more than his technical genius, his brain, or his independance, is the driving force of his mastery. He had a sense of the beauty, of the possibility, of the sublime in nature, and he saw it as both his mission and his gift to understand nature, from atom to cosmos, and be devoted to it. He saw this as an act of artistic creation. This was his Dynamic Essence. He couldn’t not follow it. He built his life around it, and achieved mastery. The results were exponentially greater than what had come before. He also enjoyed, in his reknown, legacy, and “profit,” an exponentially greater reward. And with his unfailing good humor, he demonstrated that the costs of excellence were left far behind.

What a guy.

Like millions of others, I was shocked and saddened by the sudden and tragic death of NBC News Washington bureau chief and long-time Meet the Press host Tim Russert. As I took in the coverage from his passing to his memorial, and had a chance to listen the comments of his family, friends, and colleagues, it quickly became abundantly clear that Russert had escaped from excellence and achieved mastery, in a big way. Those who knew him were not merely mouthing the appropriate pro forma testiments to his professionalism, character, and success that we’d expect in circumstances like this. This was much more. This was another level. As a way to pay tribute, and to extend his legacy by holding him up as an example of mastery, let’s take a closer look.

First, Russert was clearly excellent. He is given wide credit for his effort, proficiency, expertise, commitment, and acumen, which together  comprise the Five Virtues of Excellence. His work ethic, preperation, knowledge, savviness, determination, standards, and skill are legendary.

But Russert was more. Close associates referred to his uncanny ability to build genuine relationships, to his unflagging good humor, to his inspiring yet demanding leadership, and credited him with those rare human qualities that clearly set the great ones apart. And former GE (NBC parent) CEO Jack Welch said he made sure Russert made more money too.

Russert was a master: he manifested the Five Markers of Mastery (fearlessness, gracefullness, generativeness, effortlessness, and intuitiveness), in spades. And he clearly had shifted to the Five Pillars of Mastery: Energy (the guy never lost his enthusiasm, and loved where he was and what he did; he never seem to tire); Expression (he was his own man, followed his own path, and spoke his mind, with dignity and joy); Perspective (he saw to the issue, beyond the facts, and mantained personal and professional vision); Intention (he used soft power, a feel for the truth, and a sense of mission to stand up to anyone and ask tough but fair questions, and was able to attract the people and resources to perform at his best), and Wisdom (he never lost sight of his task, his responsibility, and as a result got the job he was born for, set the standard by which others shall be judged, and left a professional and personal legacy that will be both inspiring and hard to match). He took great joy in the success of others, and in the needs of his audience, his fellow citizens. He lived and worked from his Dynamic Essence. And he enjoyed enormous and unexpected rewards.

 Tim Russert wasn’t the coolest guy, as it is defined by the tragically hip. He wasn’t edgy, dangerous, or personally glamorous, and this by choice. He didn’t wield power brutally (even though he held great power), chase the spotlight, show off, act puffed up, or take revenge for minor slights. But it would be wrong to think that he was only about humble blocking and tackling, merely excellent, much less merely a fortunate mediocrity. That would be a terrible misreading of his modus operendi, and gladly I’ve heard no one make this mistake. Instead, the combination of ease and outcome, of low cost and high return, that we saw in Tim Russert is evidence of true Leadership Mastery.

The only outstanding question is whether Tim Russert was one of those rare people who was simply born that way. Did he ever spend much time experiencing the high costs of excellence or wasting time with the five failed strategies of excellence? I suspect not. I believe he may have been one of those few who have mastery built-in to their makeup, and whose transition from excellence to mastery is seamless, apparently either hardwired into his very nature or, perhaps, becoming part of his awareness at a very early age.

As a master, in his job, he won’t be replaced, only succeeded. 

God speed, Mr. Russert. Your legacy will include your witness to mastery for all of us.

I recently picked up a copy of This is Your Brain on Music by Daniel Levitin at the Harvard Bookstore. I was disappointed. Levitin points out that in study after study of musicians, athletes, and other peak performers, it takes 10,00 hours to reach virtuosity, what he also calls mastery. That’s three hours per day for a decade. Or eight hours per day for a shorter time. Apparently if you do that, you will develop virtuoso level skills, you will master your craft. So this means that everyone who has worked full time for four years is a master? HAHAHAHAHAHAHA. Sorry, this 10,00 hour investment is only good enough to achieve excellence. But excellence is not virtuosity. Mastery is virtuosity, and mastery is about a lot more than skill. Virtuosity without mastery is callow, adolescent, and ugly. It leads to tasteless, ghettoized excess. Just ask Yngwie Malmsteen.

I attended the New England Conservatory for a few years. The freshman class was made up of blindingly good kids who wowed everyone back home. The senior class was even better. The problem was that most of the young ones, including me, sounded like skilled typists or impersonators. Few became real artists, and those that did are really something. Don Byron was a classmate. John Medeski came a bit later. There were others. But most wallowed in focusing on skill development or in emulating masters. These young people were certainly excellent, and to be admired for their effort, commitment, etc. But mastery? Not usually. Mastery is qualititatively different than excellence. It is different in kind, not in degree. Excellence takes 10,000 hours (at least), but mastery can occur in a moment. Any time spent chasing excellence after the Falling Point keeps us away from reaching mastery. It only increases costs and undermines performance. Mastery requires outting al that skill in the service of your Dynamic Essence.

Don’t confuse excellence with virtuosity. Virtuosity takes mastery, and that’s a whole ‘nother world.

When you are nothing like the master, he or she will welcome you as their equal.

I recently read in a letter to the editor in the 6/08 issue of Guitar Player Magazine where someone said that listening to guitarist Allan Holdsworth, failed to inspire him to go home and play like hearing other great players, but instead made him want to quit playing altogether. Holdworth is considered by many to be the greatest living guitarist. He’s sort of from another planet, and acknowkedged masters confess the greatest admiration for him. He is so far beyond the rest of us that, if someone is wrestling with the excellence trap, hearing him can be the last straw.

The proper response to an exposure to true mastery is not to give up and accept mediocrity. But nor is it to emulate the  the master. This will only make you an imitator, a novelty who is merely fun at parties, no matter how impressive your skills nor how powerful your commitment. It will also amuse or sadden the master if they hear or see you in action. There’s a time to put emulation aside. Rather, the best response is to step back and ask yourself, what will my own mastery look like? What is my Dynamic Essence? And then let it take you wherever it may. A personal anecdote: I heard Holdsworth in ‘81. At first, I gave up. But then I said, “No more 12 hour days practicing. I’m going to find my voice. I won’t play another note unless it really comes from me. No fear, no ego, come what may.” I remember it vividly. I became a composer, songwriter and producer. It’s what I do best, musically. I also focused on acoustic guitar for the next 20 years. I’m back to electric now, with a vengeance! I still practice, for the sheer discipline and workout it provides.  And I still improvise because I enjoy it. It’s like playing chess. I’m fairly excellent actually. But I’m not a master at it. I found my voice in songwriting and producing. I’ve never been happier. And I’m better at it than anything else I do in music. This taught me a lesson greater than all the lformal essons I ever took.

If you experience a full on exposure to mastery, don’t give up, and don’t lose yourself. First work to become excellent, and then leave excellence behind. When you are nothing like the master, he or she will welcome you as their equal.

Here’s a simple fact: Most people don’t have a clue about what their Dynamic Essence is. For all the development programs, competency modeling, 360 feedback, action planning, performance reviews, and more, they remain in the dark about the real deal, their real core, their best asset. This is because, as we have said elsewhere, business leaders have not known about the difference between excellence and mastery, and have never had a path made just for them to escape excellence and reach mastery. The tools they have had only create and measure excellence, and so ultimately serve the Excellence Trap.

To escape from excellence, it is crucial to discover, release, express, and sustain your Dynamic Essence. Consider:

Dynamic essence is the ultimate driver of performance. It is the ultimate driver of innovation, of alignment, of productivity. And to not leverage and apply it is exactly what makes sustainable peak performance, innovation, alignment, and productivity so difficult.

Dynamic Essence is the ultimate source of competitive advantage. It is the ultimate differentiator. Experience, skills, benefits, etc. are old news. Instead, the masterful application of Dynamic Essence is where it’s at.

Dynamic Essence is the ultimate test of strategy. Any decision or action that goes against or fails to leverage the dynamic essence of a leader (or team, business, or brand) is a lost opportunity. It perpetuates the excellence trap and reduces results to an increment, not an explosion.

 Leaders who leverage Dynamic Essence at all times are in Mastery. They define peak performance for the rest of us.

We’ve heard many definitions of the role of a leader, from maximize shareholder value to groom a successor. We have a definition of Leadership Mastery that we believe will prove revolutionary…

The single most important job of a leader is this: “Discover, release, express, and sustain the Dynamic Essence of your business. This includes yourself, your teams, associates, partners, brands, and markets.” This is the role of the CEO. This is leadership defined, at every level. And you read it first right here.

I could tell countless stories about successful, capable, excellent business leaders who go through their day subtly, quietly, and subconsciously driven by these popular killers of Dynamic Essence:

- Fear: what if things turn out badly?

- Ego: how can I look good?

- The Five Failed Strategies of Excellence: Denial, Toughness, Resignation, Escapism and Balance

- Reliance upon the Virtues of Excellence after having crossed the Falling Point

No successful person wants to admit that fear, ego, etc. play a role in their lives. Isn’t that only for jerks? NO! Fear, ego, the five failed strategies, and over-reliance upon what made us excellent in the first place define the human condition for everybody who has not shifted from excellence to mastery. It is all of us.

The only escape is to discover, release, express, and sustain your Dynamic Essence, and that of your teams, business, partners, brands, and markets. Period.

I’ll say it again. The single most important job of a leader is this: ”Discover, release, express, and sustain the Dynamic Essence of your business. This includes you, your teams, associates, partners, brands, and markets.”

Dynamic Essence is a core concept here at the Escape from Excellence blog. It holds the key to getting past Excellence and reaching Leadership Mastery.

Brands have an essence. Plants have an essence. Aristotle taught us that everything has an essence. Essence is like your DNA, it is uniquely yours. It is the core of you. But we talk about essence as dynamic because, whatever lies at the core of you, your team, your business, your brands, and your markets, it is all about energy and action. It can’t sit still. It must do what it does. It’s nature is to act, do, create. Every major wisdom tradition (spirituality, psychology, science), all over the world and throughout history, has spoken about the creative-action-energy aspect of your essence, each in their own way. Bank on it, they are onto something you need to know about!

Dynamic Essence is the core, identifying, most basic, truth about you.  It is what you bring to everything. So anything that works to undermine it also undermines you, and this can be almost anything. Masters know this. So they devote their entire life, in every moment, to discovering, releasing, expressing, and sustaining this core . Everything else is secondary, because everything necessary to be masterful comes from this. The alternatives are failure, mediocrity, and a life inside the Excellence Trap. So masterful leaders don’t focus on this only while on vacation, or during quiet times, or on alternate Thursdays between six and eight. They do it always. Always. In good times and bad, in simple moments and in times of deep crisis and decision. And they do it no matter what else is going on, or who else is in the room.